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Development of Sales & Marketing Calling Solution
Introduction
Upcall is a leading outbound call outsourcing platform designed to help businesses connect with their customers efficiently. Leveraging a network of professional callers, Upcall enables organizations to generate leads, conduct surveys, and engage in customer outreach at scale. Upcall empowers businesses to streamline their communication processes and achieve measurable results. By combining human expertise with innovative technology, Upcall delivers personalized, high-quality customer interactions that drive growth and build lasting relationships.
Challenge
Upcall required a robust and scalable platform capable of efficiently managing complex outbound calling campaigns for a diverse client base. The solution needed to be highly responsive and user-friendly, enabling seamless integration with multiple data sources while delivering real-time analytics to track performance and optimize campaign outcomes. Ensuring reliability and ease of use were critical to supporting Upcall’s commitment to delivering personalized and effective customer interactions at scale.
Approach and Solution
To address Upcall’s challenges, Devsloop implemented a strategic approach focused on stability, scalability, and performance optimization.
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Multi-Region Optimization: Developed a multi-site architecture to improve localized performance, ensuring that users in different regions experienced consistent and reliable access.
Enhanced Stability and Scalability:
Optimized the platform to handle high-traffic volumes, ensuring stable performance under peak loads.
Implemented load balancing and auto-scaling mechanisms to maintain reliability as traffic fluctuates.
Multi-Region Optimization:
Developed a multi-site architecture to improve localized performance, ensuring that users in different regions experienced consistent and reliable access.
Developed a multi-site architecture to improve localized performance, ensuring that users in different regions experienced consistent and reliable access.
Advanced Optimization Tools: Integrated continuous integration/continuous deployment (CI/CD) pipelines, enabling faster and more reliable backend updates.
– Integrated continuous integration/continuous deployment (CI/CD) pipelines, enabling faster and more reliable backend updates.
– Streamlined the backend workflow for smooth daily production releases, ensuring faster bug fixes and new feature delivery.
Performance Enhancements:
– Optimized the front-end code for better rendering performance, minimizing load times and improving user experience.
– Reduced front-end bundle size through code splitting and tree shaking to speed up load times.
Feature Development:
Added new, user-tailored features that aligned with business needs, ensuring the front-end remained responsive and user-friendly.
Localized User Experience:
Enhanced the front-end with localized functionality to support multi-region requirements, improving user interactions across different states.
User Experience Optimization:
Integrated advanced front-end tools (like lazy loading, responsive design, and async data loading) to reduce perceived latency and enhance overall user experience.
Why the client choose us!
Upcall partnered with Devsloop for its proven expertise in building scalable and high performance platforms tailored to meet complex business needs. Over an ——- month collaboration, Devsloop demonstrated a results driven approach, transforming Upcall’s platform into a robust, reliable, and scalable solution. Devsloop’s focus on enhancing user experience and operational efficiency aligned perfectly with Upcall’s vision of delivering exceptional outbound call campaign management. Devsloop ensured Upcall was fully equipped to manage its growing client base and high-demand campaign operations. This combination of technical expertise, innovative solutions, and a commitment to excellence made Devsloop the ideal partner for driving Upcall’s success.
Tools/Technologies
JavaScript
Stimulus
Stripe Integration
ReactJS
GraphQL
Ruby on Rails
MySQL
Elastic Search
REST APIs
AWS
EKS
